Privacy Policy

Privacy Policy

Last Updated: 14/11/2024

Introduction

Sydney Sparkle Mobile Detailing ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.sydneysparkle.com, use our mobile application, or engage with our mobile detailing services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We collect information about you in a variety of ways.

1.1 Personal Data

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

  • Contact Information: Name, email address, mailing address, and phone number.

  • Service Details: Information related to your vehicle, such as make, model, license plate number, and location for service.

  • Account Credentials: Username, password, and other security information for authentication (if you create an account).

  • Financial Information: Credit card number, billing address, and other payment-related information.

1.2 Non-Personal Data

We may collect non-personal information about you whenever you interact with our site:

  • Usage Data: Pages viewed, links clicked, features used, and session duration.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Location Data: Approximate location inferred from IP address or provided via GPS when using our mobile services.

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to collect information and personalize your experience:

  • Session Cookies: To operate our website and services effectively.

  • Preference Cookies: To remember your preferences and settings.

  • Analytics Cookies: To track usage patterns and improve our services.

  • Advertising Cookies: To deliver personalized advertisements based on your interests.

2. How We Use Your Information

We use the collected data for various purposes:

  • To Provide Services: Facilitate scheduling of appointments, process transactions, and deliver mobile detailing services to your specified location.

  • To Communicate: Send you confirmations, updates, invoices, security alerts, and support messages.

  • To Personalize Experience: Customize content, recommendations, and tailor services to your preferences.

  • To Improve Services: Conduct analytics to understand usage and enhance our website and service offerings.

  • To Process Payments: Use financial information to process payments for services rendered.

  • To Comply with Legal Obligations: Enforce our terms, comply with legal requirements, and prevent fraud.

3. Disclosure of Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may employ third-party companies and individuals to facilitate our services:

  • Payment Processors: To securely process payment transactions (e.g., credit card processors).

  • Scheduling Platforms: To manage appointments and service schedules.

  • Analytics Providers: To monitor and analyze the use of our services.

  • Marketing Partners: To assist in advertising and promotional efforts.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency):

  • To comply with a legal obligation.

  • To protect and defend the rights or property of Sydney Sparkle Mobile Detailing.

  • To prevent or investigate possible wrongdoing in connection with the service.

  • To protect the personal safety of users of the service or the public.

  • To protect against legal liability.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

4. Your Choices and Rights

4.1 Access and Correction

You have the right to access, update, or delete your personal information at any time:

  • Account Information: You can review and change your personal information by logging into your account settings on our website.

  • Service Information: Contact us to access or correct any personal information that you have provided to us.

4.2 Opt-Out

  • Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe link in each email or by contacting us directly.

  • Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

4.3 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

5. Security of Your Information

We implement reasonable security measures to protect your information:

  • Encryption: Data transmission is secured using Secure Socket Layer (SSL) technology.

  • Access Controls: Personal information is accessible only by authorized personnel who are required to keep the information confidential.

  • Security Protocols: We regularly review our security practices to ensure the integrity of our systems.

6. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, or country where data protection laws may differ. We ensure adequate protection is in place for such transfers in compliance with applicable laws.

7. Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy:

  • Service Provision: As long as your account is active or as needed to provide you with services.

  • Legal Obligations: To comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to remove such information.

9. Third-Party Links

Our website may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page.

  • Updating the "Last Updated" date at the top of this Privacy Policy.

  • Notifying you via email and/or a prominent notice on our website prior to the change becoming effective.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: sydneysparklemobiledetailing@gmail.com

  • Phone: 0420 607 290

  • Address: Sydney Sparkle Mobile Detailing, [Insert Physical Address], Sydney, NSW, Australia

12. Regulatory Compliance

We comply with applicable privacy laws and regulations, including but not limited to:

  • Australian Privacy Principles (APPs): As outlined in the Privacy Act 1988 (Cth) for Australian residents.

  • General Data Protection Regulation (GDPR): For users in the European Economic Area, you have specific rights regarding your personal data, including the right to lodge a complaint with a supervisory authority.

  • California Consumer Privacy Act (CCPA): For residents of California, you have the right to request information about our collection and use of your personal data over the past 12 months.

13. Data Protection Officer

We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy. You may contact them at:

  • Email: sydneysparklemobiledetailing@gmail.com

  • Phone: 0420 607 290

  • Address: Data Protection Officer, Sydney Sparkle Mobile Detailing, [Insert Physical Address], Sydney, NSW, Australia

14. Consent

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.